We have extensive experience in the world of outsourcing, having spent many years as client and supplier, both on and offshore. We have successfully worked with some of the best business process outsourcers (BPOs) in the UK, Asia, the Far East, South Africa and Europe.
We have developed a very robust methodology for assessing the most suitable Outsourced Service Provider (OSP) for clients, taking into consideration the country location, cultural and language dynamics, education, technology, experience, political and legal implications.
Taking these issues into consideration, and wherever the relationship is in the world, we use this method to ensure any outsourced relationship is initiated and developed appropriately.
If you want to find the most appropriate outsource service provider (OSP) for your business, we will manage the entire process from agreement of the initial brief through to closure of the transition plan, and of course, we will also manage any on-going relationship if that is necessary.
We have also developed a highly structured process to audit an existing outsourced relationship, so if you are already using an OSP, we will work with you to ensure you are getting the maximum ROI by benchmarking against best of breed.